Better as you grow. New features every week to keep pace with you.
- Inbox
Team notes and @mentions in every conversation
You can now write notes inside a conversation that only your team can see, alongside the customer's messages. Type @ to pull in a teammate — they get badged and emailed, and you can hand the conversation over in the same step. A Mentions filter shows everything waiting on you.
- Billing
Your plan's features unlock automatically
The dashboard now reflects your plan directly: everything included in it is available, and anything on a higher plan shows what it takes to unlock. Upgrades apply without anyone having to switch a setting on your workspace.
- Billing
Plan changes take effect immediately
Upgrades, downgrades, and cancellations now reach your workspace as soon as they happen, so the limits and features you see always match the plan you are on. If billing is briefly unreachable, your workspace keeps working rather than locking you out.
- Integrations
Connecting Shopify returns you to your integrations
After you approve the connection in Shopify, you land back on your integrations page with the store already connected, the same way the WooCommerce connection works.
- Journeys
Journeys and segments list your own events
When you pick a trigger for a journey, or build a segment around something a contact did, you now see the events your own workspace has actually received — including the custom ones you send us — rather than a standard starter list.
- Inbox
Inbox loads whatever your conversations are labelled
Conversations carry topic and sentiment labels, and the Inbox now handles any value those labels take — including ones added later — so your list always loads in full.
- Dashboard
A dashboard that opens on the numbers that matter
The dashboard now leads with your workspace's activity: conversations opened, messages sent, and read rate, over the last 7 or 30 days. Below it, a performance table compares your campaigns and journeys, recent conversations sit one click away, and templates waiting on WhatsApp approval are listed so nothing stalls unnoticed.
- Templates
Template images and videos survive a sync with WhatsApp
Templates keep their media when we refresh them from WhatsApp, so an approved template you built with an image or video keeps sending exactly as designed. Media is sent from the copy stored with the template, which means links that expire on WhatsApp's side no longer affect your sends.
- Dashboard
Onboarding set up around how you sell
Signing up now starts by asking whether you run an online store or a real-estate business, and the rest of the setup is tailored to that answer. The choice is fixed once your workspace is created, so the defaults and playbooks you get stay consistent for your team.
- Dashboard
The sidebar always shows where you are
Whichever way you arrive at a page — the sidebar, a link inside the dashboard, or the browser's back button — the sidebar highlights the section you are actually on.
- Integrations
Connect Shopify in one pass
The Shopify connection now completes end to end: approve access in Shopify and your store is linked, with no extra step to finish afterwards.
- Integrations
See at a glance whether Shopify is connected
The Shopify card on your integrations page now names the store it is connected to and offers a disconnect button, instead of always asking for your store address.
- Integrations
One checkout event per checkout
A shopper editing their details during checkout no longer counts as starting a new one. Each checkout now records a single started event, so your cart-recovery journeys run once per shopper and your reporting counts what actually happened.
- Integrations
Shopify tells you what it has synced
The connected Shopify card now shows how many products have come across and when the last sync ran, so you can tell your catalogue is current before you send anything.
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