Troubleshooting
Fix rejected templates, closed session windows, media errors, and connection problems.
Template Rejected by Meta
Understand why Meta rejected your WhatsApp Template and how to fix and resubmit it for approval.
→Can't Send Freeform Messages
Understand why you can't send freeform messages and how to reopen the session window by sending a Template.
→Media Upload and Format Errors
Fix common image, video, and PDF upload errors related to file size, format, and encoding for Templates and Inbox.
→WhatsApp Connection and Verification Issues
Troubleshoot WhatsApp connection problems, Business verification issues, and reconnection steps.
→Can't find what you're looking for?
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