Troubleshooting
WhatsApp Connection and Verification Issues
Troubleshoot WhatsApp connection problems, Business verification issues, and reconnection steps.
What it is
DeelFlows requires an active connection to your WhatsApp Business Account to send and receive messages.
Connection issues can occur due to Meta Business verification problems, expired credentials, or API rate limits.
Disconnections prevent message sending and require reconnection to restore service.
When to use it
- When DeelFlows shows a 'WhatsApp disconnected' error and you can't send messages.
- When you receive a notification about Meta Business verification issues.
- When messages fail to send or you stop receiving incoming messages.
- When you need to reconnect your WhatsApp Business Account after a disruption.
Step by step
1. Check Connection Status
Go to Settings → Integrations → WhatsApp in DeelFlows.
Check the connection status indicator at the top of the page.
If the status is 'Disconnected' or 'Error', click View Details to see the specific issue.
Common issues include: expired credentials, failed Meta Business verification, phone number deactivated, or rate limit exceeded.
2. Verify Your Meta Business Account
If the error mentions 'Business verification required', your Meta Business Account needs verification.
Go to Meta Business Suite (business.facebook.com) and complete the verification process.
Verification requires submitting business documents, contact information, and proof of business legitimacy.
Verification can take 1-5 business days. You'll receive an email when it's complete.
Once verified, return to DeelFlows and click Reconnect in Settings → Integrations → WhatsApp.
3. Reconnect Your WhatsApp Account
In Settings → Integrations → WhatsApp, click Reconnect or Connect Again.
You'll be redirected to Meta to reauthorize the connection.
Log in to your Meta Business Account and grant the necessary permissions.
Select the WhatsApp Business phone number you want to connect.
Once authorized, you'll be redirected back to DeelFlows with a confirmed connection.
4. Check for Rate Limit Issues
If the error mentions 'rate limit exceeded', your Workspace has sent too many messages in a short period.
WhatsApp enforces messaging limits based on your Business Account tier: 1,000, 10,000, or 100,000 messages per day.
To increase your limit, gradually increase sending volume over several days to improve your quality rating.
Avoid sending spam or low-quality messages, as this can lower your tier and reduce limits.
Check your current tier in Meta Business Manager under WhatsApp Business Account settings.
5. Contact Support if Issues Persist
If you've completed reconnection and verification but still see errors, contact DeelFlows support.
Provide the error message, connection status details, and your WhatsApp Business phone number.
Support can check for platform issues, API errors, or account-specific problems.
FAQ & gotchas
Why did my WhatsApp connection suddenly disconnect?
Disconnections usually happen due to expired credentials, Meta Business verification expiring, or changes to your Meta Business Account permissions. Reconnect by following the steps above.
Can I use the same WhatsApp number in multiple Workspaces?
No. Each WhatsApp Business phone number can only be connected to one DeelFlows Workspace at a time. Connecting it elsewhere will disconnect it from the original Workspace.
How long does Meta Business verification take?
Meta Business verification typically takes 1-5 business days. In some cases, additional documentation may be requested, which can extend the timeline.
What happens to messages sent while disconnected?
Messages sent while disconnected will fail and will not be delivered. DeelFlows will show an error for each failed message. You'll need to resend them after reconnecting.
How do I check my WhatsApp messaging limits?
Go to Meta Business Manager → WhatsApp Manager → Phone Numbers. Select your number and check the Messaging Limit section to see your current tier and daily limit.
Continue learning
Related articles
Template Rejected by Meta
Understand why Meta rejected your WhatsApp Template and how to fix and resubmit it for approval.
→Can't Send Freeform Messages
Understand why you can't send freeform messages and how to reopen the session window by sending a Template.
→Can't find what you're looking for?
Contact Support